Question 1

Where are you located?  Can I visit your shop?

Accepted Answer

We are an e-commerce business so unfortunately; we do not have a physical shop you can visit.  By having an e-commerce business, we can reach customers across the USA and the globe and provide quality service.  Additionally, I will list in my blog the quilt shows that I will be vending.  I enjoy meeting my customers in person at the shows.

Question 2

What does wide backing mean?

Accepted Answer

Wide backing means the width of the fabric is traditionally around 108” wide.  This provides for a seamless back for your quilt.  In the description of each fabric, I reflect the width of the fabric as it can be slightly less or larger depending on the manufacturer.  This means that if you purchase 2 yards of a 108” fabric, you would get one continuous cut of fabric that would be 72” x 108”

Question 3

I would like to see your fabrics.  Is that possible?

Accepted Answer

I don’t have a physical shop that you can visit, however, I do list the quilt shows that I will be vending at on my blog and would love to see you there!

Question 4

What is a remnant?

Accepted Answer

A remnant is traditionally a size that is different than a piece of fabric that is in 1 yard increments.  Traditionally this occurs when I get to the end of the bolt.  In these cases, the price of the remnant is not by the yard but a flat rate for the remnant.  So if a remnant is 2 2/3 yards x 108”, it will not be cut any smaller and you would enter a quantity of 1 for that piece of fabric.

Question 5

How do you cut your fabrics?

Accepted Answer

I cut continuous yardage based on the quantity you purchase.  If you purchase 2 yards of 108” fabric, you would receive one continuous piece of fabric that measures 72” x 108”.

My panels are cut from the bolt and pre-packaged.  This means if you ordered 3 panels, you would receive them individually packaged (but shipped together).

Question 6

What is the quality of your fabric?

Accepted Answer

All of our fabrics are purchased from quilt shop quality manufactures such as Moda, Timeless Treasure, Benartex, and Wilmington Fabrics to name a few.  We stock traditional cotton, batiks and flannel backings and cotton and flannel panels.  Our pre-cuts are from the same manufacturers that supply your quilt shops.  We try to stock fabrics to meet different price points for our clients.  This ranges from lower end solid color fabrics to our more expensive ones such as batiks.

Question 7

What is the fiber content of the fabrics?

Accepted Answer

All of our fabrics are 100% cotton unless documented in the description of the fabric.

I have allergies.  Are you a smoke-free, pet-free location?
I also have allergies so I can empathize with you.  Yes, we are a smoke-free and pet-free location (this helps my allergies as well!)

Question 8

How should I launder the fabrics?

Accepted Answer

It is suggested that you use cold water and a dryer set to low heat.  Additionally after you have completed your quilt, you will need to adapt the laundering process for the type of batting you used in your finished quilt.

Question 9

What are your shipping costs?

Accepted Answer

It is very difficult to structure a website for shipping when you have small items as well as bulky items.  Therefore, we have created the guidelines for shipping for the majority of packages.  If there is a delta between the actual shipping cost and what was calculated by the website, we will refund if it is more than $1.00.  If you have any concerns or if you are purchasing small items such as seam rippers or pens, please feel free to contact us and we can calculate your shipping charges in advance of your purchase.

We ship USPS for our orders.  If you are an international customer, please contact us for accurate shipping costs.   Domestic (within the US) Pricing is below.

Cost of Purchased Goods       Shipping Price
$0.00  to $12.00                          $7.15
$12.01 to $50.00                         $13.60
$50.01 to $125.00                       $18.85
$125.00 to $250.00                     $35.00
Over $250.00                               $40.00

Question 10

Do you charge tax?

Accepted Answer

We do charge tax for orders shipped within Indiana. 
For international customers - Customs Fees: Individual countries randomly impose these fees at any given time. The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase. Please don't ask us to change the value or mark as gift. It's against our USA law. "Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13: Section 305"

Question 11

Do you accept orders from international customers?

Accepted Answer

Yes, we love seeing folks from all over the world purchase our products.  We have previously shipped to many countries.  We ship USPS, therefore; we do not ship to the countries that are on their list of sanctioned countries.  If you are purchasing from outside of the United States, please contact us so that we can calculate the shipping costs for you.
Customs Fees: Individual countries randomly impose these fees at any given time. The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase. Please don't ask us to change the value or mark as gift. It's against our USA law. "Any person who knowingly submits false or misleading export information through the Shippers Export Declaration (SED) (or any successor document) shall be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both. Source: U.S. Code: Title 13: Section 305"

Question 12

What is your return policy?

Accepted Answer

We cut directly off the bolt for our client’s requests.  Therefore, we do not accept returns unless we have made an error in what we shipped to you, or there is a manufacturing flaw.  If you have any questions about an item, please contact us prior to your purchase to ensure that you are happy with your order.

FAQ

Frequently asked questions

Where are you located? Can I visit your shop?

What does wide backing mean?

I would like to see your fabrics. Is that possible?

What is a remnant?

How do you cut your fabrics?

What is the quality of your fabric?

What is the fiber content of the fabrics?

How should I launder the fabrics?

What are your shipping costs?

Do you charge tax?

Do you accept orders from international customers?

What is your return policy?

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